Welcome to Shelai Skincare! At Shelai Skincare, accessible from www.shelaiskincare.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by Shelai Skincare and how we use it to provide you with our products and services.

Your Consent

By using our website to browse or purchase products, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect information to process your orders and provide you with the best possible shopping experience.

  • Personal Information for Orders: When you place an order or register for an account, we will ask for your personal information required for the transaction. This includes your full name, shipping address, email address, mobile phone number, and payment details.
  • Payment Information: Payments are processed by our secure third-party payment gateways. We do not store your credit/debit card information on our servers.
  • Direct Communication: If you contact customer service, we may receive additional information like your name, email address, phone number, and the contents of your message.

How We Use Your Information

We use the information we collect specifically to:

  • Provide, operate, and maintain our e-commerce website.
  • Process, fulfill, and ship your orders.
  • Communicate with you directly about your order status, delivery, and customer service inquiries.

Log Files and Analytics

Shelai Skincare follows a standard procedure of using log files. These files log visitors when they visit the website. The information collected includes IP addresses, browser type, date and time stamps, and referring/exit pages. This information is not linked to any personally identifiable information and is used for analyzing trends, administering the site, and tracking user movement.

Third-Party Service Providers

Shelai Skincare’s Privacy Policy does not apply to other websites or services. We work with trusted third-party partners for essential services like payment gateways and courier services. We only share the necessary information with these partners to enable them to perform their services (e.g., your address for delivery).

Your Data Protection Rights (In line with Bangladesh’s DPA)

In line with the Data Protection Act (DPA) of Bangladesh, you are entitled to the following rights:

  • The right to access: You have the right to request copies of your personal data that we hold.
  • The right to rectification: You can request correction of inaccurate information.
  • The right to erasure: You can request the deletion of your data under certain conditions.

Children’s Information

Our services are not directed to children, and we do not knowingly collect any personal information from children under the age of 13. If you believe that your child has provided such information, please contact us, and we will promptly remove it from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Please review this page periodically for any changes. We will notify you of any changes by posting the updated policy on this page. Changes are effective immediately once posted.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please contact us at:

Email: Hello@shelaiskincare.com